Refund policy

Welcome to Lil’s Rentals <3 We want your hire experience to be just as seamless as slipping into the perfect dress. Because we’re a rental business, our returns and refunds policy works a little differently than traditional retail — so here’s everything you need to know.

Cancellations

• If you cancel 7+ days before your booking start date, you’ll receive a full credit note to use towards your next hire.
• If you cancel within 7 days of your booking, we can’t offer a refund or credit as the dress has already been secured for you.

Refunds

• We do not provide refunds for change of mind, incorrect sizing, or if you simply don’t wear the dress.
• Please check sizing and availability with us on Instagram DM before booking if you’re unsure.

Fit Issues

We don’t provide refunds or credits for sizing/fit issues, as the final decision is yours at the time of booking. We’re always happy to help with sizing advice beforehand — just reach out to us.

Damages & Late Returns

• Dresses must be returned in the same condition you received them.
• Any damage, staining, or loss may result in repair, dry-cleaning, or replacement fees (deducted from your bond).
• Late returns incur a fee of $10 per day, deducted from your bond.

Refundable Bond

All hires require a security bond, which will be refunded once your dress is returned on time and in its original condition.

Shipping Returns

• If you’ve booked via postal hire, your dress must be lodged at the post office on or before the agreed return date using the provided prepaid satchel.
• Late lodgement counts as a late return.

Credits & Gift Cards

• Any credit notes issued are valid for 12 months and can be used across any hire.
• Credits and gift cards are non-refundable and cannot be exchanged for cash.

Need Help?

We’re always here to make sure your rental experience is as smooth as possible. DM us on Instagram or email us at hello@lilsrentals.com with any questions before booking — we’ll help you pick the right fit.